May16
How To Sell More Cars by Nick Moreno
Posted by Nick in Industry specific sales training | 2 Comments
File under Sales Training
Discover Advice On How To Sell More Cars
Automotive sales training is a very specialized field. I’m sure that many of these car sales trainers are excellent at showing dealerships how to sell more cars because the trainers were once successful car salespeople. However, are those techniques working in this economy?
My background is not in the automotive industry but I do know a thing or two about selling. I’ve also purchased a few cars in my time. So, based on what I know about selling and about buying cars, I have some advice for dealerships that want to sell more cars.
How To Sell More Cars Using The Sales Process
Following the Sales Process is the only way to consistently sell something and it doesn’t matter if you’re selling cars or pet food. Unfortunately, I don’t see the Sales Process being used to its full extent when I visit car dealerships. I’m confident that any dealership will sell more cars once they start paying more attention to the Sales Process. The Sales Process allows reps to remember things like a trial close.
If you are in sales, I sure hope you know about the Sales Process. The Sales Process consists of a series of steps that eventually lead to an order. One of the steps is “Uncovering Needs” and that’s just one of the steps I find missing at car dealerships. Let’s explore how “Uncovering Needs” can help a salesperson sell more cars.
“Uncovering Needs” is about discovering why someone should by from you. You can’t overlook this step if you expect to sell more cars. “Uncovering Needs” is about probing with open ended questions and here is how it can be used to sell more cars.
Discover The Most Powerful Sales Process
How “Uncovering Needs” Helps To Sell More Cars
Someone walks into a dealership and stars looking at the model XYZ car. You can tell they are interested in the car but you don’t know why. Don’t you think that information will help you sell more cars? Here are a few open ended probing questions the salesperson should be asking.
- “What interests you about the Model XYZ?”
- “What brings you to our dealership today?”
- “What started your search for a new car?”
- “Tell me about the type of new car you had in mind?”
The salesperson will receive a wide range of responses to these questions and each response is a rich nugget of information they can use to sell more cars. The salesperson may hear,
- “I’m looking for a car with a little more pick up.”
- “My family is growing and we need more space.”
- “I need better gas mileage.”
- “I like the improved safety features.”
- “I need lower maintenance costs.”
Focus On “Needs” And “Wants” To Sell More Cars
All the salesperson has to do is explain why that particular model has everything the prospect is looking for in a new car. “Uncovering Needs” provides the salesperson with the exact information they’ll need to sell more cars. You’ll never sell more cars if you are focusing on “safety features” with a prospect that is interested in “gas mileage”. Instead, sell the prospect what they said they need and want. When you do, you’ll sell more cars using these techniques!
Sales Training On How To Sell More Cars
I’ve talked to a few salespeople about the sales training they’ve received at their auto dealership. Most of that sales training involves techniques unique to auto business. I assume those techniques are important but if you really want to sell more cars, pay more attention to the Sales Process.
Now stop reading, master the Sales Process and go sell more cars!
To your success!
Nick Moreno, Sales Trainer
101 Ways To Sell More In A Changing Economy
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There are 2 Responses So Far »
Comment by JDAutomotive Marketing on 21 February, 2011:
Great stuff. I always learn more asking questions than talking. People will gladly talk to you if they feel you are genuinely interested in what they have to say. I like to lean forward just a little with an ear toward them right as I ask the question, indicating I really want to hear from them. Good Automotive Marketing Ideas thanks!
Comment by Nick on 21 February, 2011:
Lean forward!
I like it!
Thanks
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